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1burl FAQ — Your Questions, Answered

Everything you need to know about playing on 1burl — from creating your account and making deposits to withdrawing winnings and downloading the app. If you can't find your answer here, our support team is one message away.

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Quick Help

Most Common 1burl Questions

These six topics cover 90% of what players ask us every day. Click any card to jump straight to the answers.

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Registration & Account

How to sign up, verify your account, reset your password, and manage your profile settings on 1burl.

8 questions
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Deposits & Payments

Minimum deposit amounts, supported payment methods — bKash, Nagad, Rocket — and how long deposits take to appear.

7 questions
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Withdrawals

How to request a withdrawal, minimum amounts, processing times, and what to do if your payout is delayed.

7 questions
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Games & Betting

Which games are available, how RTP works, cricket betting markets, live casino, and how to find your favourite game fast.

8 questions
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Bonuses & Rewards

Welcome bonus details, wagering requirements, how the 1burl Rewards programme works, and how to claim your free bet.

7 questions
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App & Technical

How to download the 1burl Android app, fix installation errors, enable notifications, and troubleshoot common issues.

6 questions
All Questions

Complete 1burl FAQ

Use the category filter below to jump to the section you need, or scroll through all questions at once.

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Registration & Account

Creating a 1burl account is straightforward. Visit 1burl.net or open the 1burl app, then tap Register. Enter your mobile number, choose a strong password, and submit. You'll receive a one-time password (OTP) via SMS — enter it to verify your number and your account is ready. The whole process takes under 60 seconds. No email address or ID document is required to get started.

Yes. You must be at least 18 years old to register and play on 1burl. This is a strict requirement and applies to all players regardless of location. 1burl takes responsible gaming seriously — if you are under 18, please do not attempt to register. See our Responsible Gaming page for more information.

No. Each player is allowed only one account on 1burl. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option rather than creating a new account.

On the Login page, tap Forgot Password. Enter the mobile number linked to your account and you'll receive an OTP. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact our support team via live chat and they'll verify your identity manually.

Log in to your 1burl account and go to Account Settings. You can update your display name and email address directly. To change your registered mobile number, you'll need to contact support — this requires identity verification to protect your account from unauthorised changes.

Accounts are typically locked after multiple failed login attempts or if unusual activity is detected. Wait 30 minutes and try again. If the account remains locked, contact 1burl support via live chat with your registered mobile number ready. Our team will verify your identity and unlock the account within minutes.

Yes. 1burl uses SSL encryption on all pages and transactions. Your personal data is never sold to third parties. For full details on how we collect, store, and use your data, read our Privacy Policy.

If you wish to close your account, contact our support team via live chat or email at [email protected]. Before closing, make sure you have withdrawn any remaining balance. Account closure is permanent — you will not be able to reopen the same account. If you are closing for responsible gaming reasons, consider using our self-exclusion option instead. See Responsible Gaming for details.
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Deposits & Payments

1burl currently accepts deposits via:
  • bKash — the most popular method among 1burl players
  • Nagad — instant processing, widely used across Bangladesh
  • Rocket — Dutch-Bangla Bank mobile wallet
All three methods process deposits instantly. Bank transfer options may be added in future — check the deposit page in your account for the latest available methods.

The minimum deposit on 1burl is ৳200. There is no maximum deposit limit for standard accounts. High-volume players with VIP status may have higher limits available — contact support for details.

Deposits via bKash, Nagad, and Rocket are credited to your 1burl account instantly in almost all cases. If your balance hasn't updated within 5 minutes of completing the payment, take a screenshot of your mobile wallet transaction confirmation and contact support via live chat — we'll resolve it within minutes.

1burl does not charge any fees on deposits. The amount you send from your bKash or Nagad wallet is the exact amount credited to your 1burl balance. Note that your mobile wallet provider may charge a small transaction fee on their end — check with bKash or Nagad directly for their current fee schedule.

This is rare but can happen due to network delays. First, wait 10 minutes and refresh your 1burl balance. If the funds still haven't appeared, open live chat and provide:
  • Your 1burl username or registered mobile number
  • The bKash/Nagad transaction ID
  • The exact amount and time of the transaction
Our team will trace the payment and credit your account manually, usually within 30 minutes.

No. For security and compliance reasons, deposits must be made from a mobile wallet registered in your own name. Deposits from third-party accounts may be reversed and your account could be flagged for review. Always use your own bKash, Nagad, or Rocket account when depositing on 1burl.

Yes. Your first deposit automatically qualifies you for the 1burl welcome bonus — no bonus code needed. Subsequent deposits may qualify for weekly reload bonuses depending on your account tier. Check the Rewards page for current bonus offers and eligibility requirements.
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Withdrawals

Log in to your 1burl account, go to Wallet → Withdraw, enter the amount you want to withdraw, select your preferred method (bKash or Nagad), confirm your wallet number, and submit the request. That's it. Most withdrawals are processed and arrive in your wallet within 15 minutes.

The minimum withdrawal on 1burl is ৳500. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may require additional identity verification before processing.

The average 1burl withdrawal takes under 15 minutes. Withdrawals are processed 24 hours a day, 7 days a week — including weekends and public holidays. During peak hours (evenings and match days), processing may take up to 30 minutes. If your withdrawal hasn't arrived after 1 hour, contact support with your withdrawal reference number.

Common reasons for withdrawal rejection include:
  • Unmet wagering requirements on an active bonus
  • Withdrawal amount below the ৳500 minimum
  • Wallet number doesn't match the name on your 1burl account
  • Account verification pending
You'll receive a notification explaining the reason. If you're unsure, contact support and they'll explain exactly what needs to be resolved.

For security reasons, withdrawals must go to the same mobile wallet number that was used for your most recent deposit, and it must be registered in your name. If you need to change your withdrawal wallet number, contact support — they'll verify your identity before making any changes.

1burl does not charge withdrawal fees. The full amount you request is sent to your wallet. Your mobile wallet provider (bKash, Nagad) may apply a small incoming transfer fee — this is outside 1burl's control.

Standard accounts can make up to 5 withdrawals per day. VIP players have higher daily withdrawal limits. If you need to make more withdrawals than your limit allows, contact support to discuss your options.
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Games & Betting

1burl offers 300+ games across multiple categories:
  • Circle — live wheel game with real-time multipliers
  • Super Bingo — Bangladesh's most popular online bingo
  • Golden Land — progressive jackpot slot (currently ৳3,20,000+)
  • Teen Patti Joker — classic South Asian card game with Joker twist
  • Super Fruit Machine — turbo slot with 500x multiplier
  • Fruit Shop — 5-reel slot with sticky wilds
  • Live cricket betting, live casino, and more
New games are added every month. Visit the Games page for the full catalogue.

RTP stands for Return to Player — it's the percentage of all wagered money that a game pays back to players over time. For example, Golden Land has an RTP of 97.1%, meaning for every ৳100 wagered across all players, ৳97.10 is returned as winnings on average. A higher RTP means better long-term value for players. All 1burl games display their RTP on the game info page.

Yes. All 1burl slot and casino games use a certified Random Number Generator (RNG) that ensures every spin, card draw, and game outcome is completely random and independent of previous results. Cricket betting odds are set by our in-house trading team using real-time market data. No outcome can be predicted or manipulated — by players or by 1burl.

1burl covers all major cricket tournaments including the IPL, BPL, T20 World Cup, and international Test matches. You can bet on:
  • Match winner (pre-match and live)
  • Top batsman / top bowler
  • Over/under runs per over
  • Player performance markets
Live betting lets you place bets while the match is in progress, with odds updating ball by ball. Winnings are credited to your 1burl balance immediately after the match result is confirmed.

Selected slot games on 1burl offer a demo mode that lets you try the game with virtual credits before wagering real money. Look for the "Try Demo" button on the game thumbnail. Live casino games, cricket betting, and Circle do not have a demo mode as they require real-time participation.

Minimum bets vary by game. Most slots start from ৳5 per spin. Cricket betting markets start from ৳50 per bet. Live casino tables typically start from ৳100 per round. The exact minimum is shown on each game's betting panel before you place a wager.

No. If a game disconnects or freezes during an active round, the round result is saved on our servers. When you reconnect and reopen the game, it will resume from where it left off and settle correctly. If the result was already determined before the disconnect, your winnings will be credited automatically. If you notice any discrepancy, contact support with the game name and approximate time of the issue.

On the Games page, use the search bar at the top to type the game name. You can also filter by category — Slots, Live Casino, Cricket, Card Games, and more. On the 1burl app, the home screen shows your recently played games for quick access.
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Bonuses & Rewards

New players who make their first deposit on 1burl receive a welcome bonus automatically — no promo code required. The bonus is credited to your account immediately after your first deposit is confirmed. Visit the Rewards page for the current welcome bonus percentage and maximum bonus amount, as these are updated regularly.

Wagering requirements (also called rollover or playthrough) specify how many times you need to wager your bonus amount before you can withdraw it as real cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms are listed on the Rewards page and in the Terms and Conditions.

The 1burl Rewards programme gives you points every time you place a real-money bet. Points accumulate and unlock higher tiers — Bronze, Silver, Gold, and VIP. Higher tiers come with better bonuses, faster withdrawals, dedicated account managers, and exclusive promotions. Check your current tier and points balance on the Rewards page after logging in.

First, check your bonus wallet (separate from your main balance) in the account section. If the bonus isn't there within 10 minutes of your first deposit, contact support via live chat. Provide your username and deposit transaction ID and the team will apply the bonus manually if you're eligible.

Bonuses are only available to new players on their first deposit. Subsequent deposits qualify for reload bonuses, not the welcome offer.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real cash by meeting the wagering requirements. Once the wagering requirement is met, the bonus converts to real cash and becomes fully withdrawable. Your bonus balance and wagering progress are visible in the Rewards section of your account.

Yes. Most 1burl bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If you don't meet the wagering requirements within the expiry period, the bonus and any winnings generated from it will be removed from your account. Always check the specific terms of each bonus offer on the Rewards page.

Yes — 1burl runs special promotions during major cricket events like the IPL, BPL, Asia Cup, and T20 World Cup. These include enhanced odds, free bets, cashback on losses, and prize pools. Promotions are announced on the Rewards page and via push notifications on the 1burl app. Make sure notifications are enabled so you don't miss out.
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App & Technical

The 1burl app is available for Android. To download:
  • Visit 1burl.net/app on your Android phone's browser
  • Tap the Download APK button (file size: ~18 MB)
  • Go to Settings → Security → Unknown Sources and enable it
  • Open the downloaded APK file and tap Install
  • Once installed, open the app and log in or register
The app is not available on the Google Play Store — always download directly from the official 1burl website to ensure you get the genuine, latest version.

Currently, the 1burl app is only available for Android devices. iPhone users can access the full 1burl platform through the mobile browser at 1burl.net — the website is fully optimised for iOS Safari and Chrome and offers the same games and features as the app. An iOS app is in development — check the App page for updates.

If the 1burl APK won't install, try these steps:
  • Enable Unknown Sources: Settings → Security → Install Unknown Apps → allow your browser
  • Free up storage: The app needs at least 50 MB of free space
  • Re-download the APK: A corrupted download can cause install failures — delete the file and download again from /app
  • Android version: The app requires Android 6.0 or higher
If none of these work, contact support via live chat with your phone model and Android version.

When a new version of the 1burl app is available, you'll see an update prompt when you open the app. Tap Update Now to download and install the latest version. Alternatively, visit 1burl.net/app and download the latest APK manually. Updating ensures you have the newest games, security patches, and performance improvements.

Slow loading is usually caused by a weak internet connection. Try these fixes:
  • Switch between mobile data and Wi-Fi
  • Clear your browser cache (Settings → Clear Browsing Data)
  • Try a different browser (Chrome is recommended)
  • Download the 1burl app — it loads faster than the browser version on mobile
If the site is down entirely, check our social media channels for maintenance announcements.

Open the 1burl app, go to Settings → Notifications and toggle on the notification types you want — match alerts, bonus offers, withdrawal confirmations, and more. You can also enable notifications from your phone's system settings under Apps → 1burl → Notifications. Keeping notifications on means you'll never miss a live betting opportunity or a limited-time bonus.
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Key Facts
  • Min. Deposit৳200
  • Min. Withdrawal৳500
  • Withdrawal Time<15 min
  • Payment MethodsbKash, Nagad, Rocket
  • Games Available300+
  • Minimum Age18+
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  • Free registration, no documents needed
  • Welcome bonus on first deposit
  • Withdrawals in under 15 minutes
  • 300+ games including cricket betting
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