Privacy Policy — How 1burl Protects Your Data

1 Who We Are

1burl ("we", "us", "the platform") operates the online betting and gaming platform available at 1burl.net and through the 1burl Android app. We are the data controller responsible for the personal data you provide when you register and use our platform.

This Privacy Policy applies to all personal data collected through the 1burl website, mobile app, customer support channels, and any other service we operate. It does not apply to third-party websites or services that may be linked from our platform — those have their own privacy policies.

2 Data We Collect

1burl collects personal data in three ways: data you provide directly, data collected automatically when you use the platform, and data we receive from third-party payment processors for fraud prevention purposes.

Data you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number (used as your account identifier and for transaction verification)
• Mobile wallet details (bKash, Nagad, or Rocket number — used for deposits and withdrawals)
• National ID number or other government-issued ID (collected only when identity verification is required)
• Account password (stored as a one-way hash — we cannot read your password)
• Communications you send to our support team via live chat or email

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Betting and gaming activity — games played, bets placed, amounts wagered, and outcomes
• Session timestamps and login history
• Cookie data (see Section 6 for full details)

Data from third parties:

• Transaction confirmation data from bKash, Nagad, and Rocket (used to verify deposits and withdrawals)
• Fraud risk scores from payment processing partners (used to protect your account from unauthorised transactions)

3 How We Use Your Data

Every piece of data 1burl collects is used for a specific, legitimate purpose. Here is a clear breakdown of how your data is used:

• Account management: Your name, mobile number, and password are used to create and manage your 1burl account, verify your identity at login, and communicate with you about your account.
• Transaction processing: Your mobile wallet details are used to process deposits and withdrawals. Transaction data is retained for financial record-keeping and regulatory compliance.
• Age and identity verification: Your date of birth and, where required, your national ID are used to verify that you meet the minimum age requirement of 18 years and to comply with anti-money laundering regulations.
• Fraud prevention and security: IP addresses, device data, and login history are used to detect and prevent unauthorised access, fraud, and money laundering.
• Responsible gaming: Your betting and gaming activity data is used to monitor for signs of problem gambling and to enforce any responsible gaming limits or self-exclusions you have set.
• Platform improvement: Anonymised usage data is used to understand how players use the platform and to improve the user experience. This data cannot be linked back to individual players.
• Customer support: Communications you send to our support team are used to resolve your queries and improve our support processes.
• Legal compliance: Certain data is retained to comply with applicable laws and regulations, including financial record-keeping requirements.

4 Legal Basis for Processing

1burl processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, transaction data, and account activity data is necessary to fulfil our contract with you — i.e., to provide you with the 1burl platform and services.
• Legal obligation: We are required by law to verify your age and identity, retain financial records, and report suspicious activity. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process device data, IP addresses, and usage data to protect the security of the platform and prevent fraud. This is in both our interest and yours.
• Consent: We process your data for marketing communications only if you have given explicit consent. You can withdraw this consent at any time.

5 Who We Share Data With

1burl does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: We share your mobile wallet number and transaction details with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies.
• Identity verification providers: When required, we share your name and ID details with third-party identity verification services to comply with age verification and anti-money laundering requirements.
• Fraud prevention services: We share limited data with fraud prevention partners to protect your account and the platform from fraudulent activity.
• Legal authorities: We will disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of the 1burl business, your data may be transferred to the new owner. You will be notified before any such transfer takes place.

6 Cookies & Tracking

1burl uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. We do not use cookies for advertising or to track you across other websites.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as your preferred language and display settings. These can be disabled in your browser settings, but doing so may affect platform functionality.
• Analytics cookies: Used to collect anonymised data about how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used to improve the platform and cannot be linked to individual players.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your 1burl account.

7 Data Retention

1burl retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests.

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with financial record-keeping requirements.
• Transaction data: Retained for 7 years after the transaction date to comply with financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 2 years after the query is resolved.
• Analytics data: Anonymised analytics data is retained indefinitely as it cannot be linked to individual players.

When data is no longer required, it is securely deleted or anonymised. You can request early deletion of your data by contacting [email protected], subject to our legal retention obligations.

8 Data Security

1burl takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

• All data transmitted between your device and 1burl's servers is encrypted using TLS 1.3.
• Passwords are stored as one-way cryptographic hashes. 1burl staff cannot read your password.
• Access to personal data within 1burl is restricted to staff who need it to perform their job functions.
• Our servers are hosted in secure data centres with physical access controls, fire suppression systems, and 24/7 monitoring.
• We conduct regular security audits and penetration tests to identify and address vulnerabilities.

9 Your Rights

You have the following rights over your personal data held by 1burl. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

The 1burl platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account belongs to a person under 18, we will close the account immediately and delete all associated personal data.

If you believe that a person under 18 has registered on 1burl, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports promptly.

11 Changes to This Policy

1burl may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — particularly those that affect how we use your data or your rights — we will notify you via email or an in-platform notification at least 14 days before the change takes effect. Your continued use of the platform after the effective date of a change constitutes acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1burl handles your personal data, please get in touch with our team:

• Email: [email protected] — privacy queries answered within 24 hours.
• Live Chat: Available 24/7 via the chat icon on the 1burl platform. Average response time under 2 minutes.

Our support team handles privacy queries in both Bangla and English. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.